I agree with Harish Kotadia that Social CRM represents a huge opportunity for services companies. He has create a follow-up post. On how IT services companies can prepare for the opportunity covers some of the key steps to capitialise on these opportunities. Paraphrasing slightly, his recommendation is for organisations to. Integrate social media channels into websites. Include social media metrics in performance dashboards and SLAs.

Document Management Software efficient secure affordable. The key to implementing a successful document management system is to have a well thought out plan. Cabinet NG recently published a Guide to Going Paperless which will help you develop such a plan.

Quarters of the financial year. The event is scheduled between Oct 2. Various events and focused content activities are strategically located at surrounding area hotels.

Research firm Gartner has issued a new report noting that it expects IT budgets to increase significantly in 2013 and 2014, led by both cloud computing and CRM initiatives.

Newly Published CRM Reviews and Articles. How to Build a High Performance Company Culture. How CRM Software Automates the Delivery of Customer Experiences. The Top Reasons CRM Fails. As CRM is a 23 year old industry, and these CRM failure reports repeat themselves year after year, the statistics are cause for proactive risk analysis an.

Beagle Research Group, LLC. Analyzing front office software trends. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Join 4,396 other followers. Butterfly Economics, Paul Ormerod. Dealing with Darwin, Geoffrey Moore. Dispatches from the Social CRM Frontier. Strategy and the Fat Smoker.

Social Selfishness and Brand Loyalty. Is this bad? In a super-connected world, time and attention is scarce. We call this social selfishness.